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You can initiate a return within 7 days for eligible items if you receive a wrong, damaged, defective or counterfeit item.
When returning an item, do ensure all seals, tags, and accessories are left intact, in new and unused condition, with all original tags and labels attached, and the item is in its original packaging. If you have created login access (password, facial unlock, and thumbprint) on the device you want to return, please ensure it is removed for your return to be acceptable.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 business days from the receipt of your item to process your return.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Find the list of the items that can be returned in the table below.
WHAT ITEMS CAN I RETURN?
Below is the list of items that are eligible for return
PRODUCT | CHANGE OF MIND | WRONG | DEFECTIVE | FAKE | SIZE |
Drugs | ✘ | ✓ | ✓ | ✓ | ✓ |
Bra | ✘ | ✓ | ✓ | ✓ | ✓ |
Books & Stationery | ✘ | ✓ | ✓ | ✓ | ✓ |
Facial Skincare | ✘ | ✓ | ✓ | ✓ | ✓ |
Manicure & Pedicure | ✘ | ✓ | ✓ | ✓ | ✓ |
Lotions & Creams | ✘ | ✓ | ✓ | ✓ | ✓ |
Perfumes | ✘ | ✓ | ✓ | ✓ | ✓ |
Nightwear | ✘ | ✓ | ✓ | ✓ | ✓ |
Hair Care | ✘ | ✓ | ✓ | ✓ | ✓ |
Weddings | ✘ | ✓ | ✓ | ✓ | ✓ |
Hygiene | ✘ | ✓ | ✓ | ✓ | ✓ |
HOW TO RETURN
Steps on how to return
1
Email Us Your Complaint
Send us a mail to [email protected] on the complaint you have on the product, ensure you include pictures of the product in the email as evidence.
2
Return After Validation
Once your return request is validated, we will provide den on the most suitable means of collecting the item from you.
3
Track Return Item
Tracking information will be sent to you which will give you access to track the status of your return.
4
Status Tracking
After confirming the receipt of the item by the Vendor, MartPlug will only help in notifying the Vendor to resolve the matter as its sole responsibility of the Vendor not obligatory on MartPlug.